To fast-track the claim payment process in insurance industry, Sanlam General Insurance Nigeria has initiated a USSD code that allows customers have access to a speedy resolution of third-party motor insurance claims in road emergency cases.
According to the company, the best form of publicity in the industry is paying claims as and when due. Hence, it said this would trigger more policy adoption, thereby, increasing penetration.
The new feature, the underwriter said, would enhance the claims experience of insurance customers by eliminating needless paperwork and unnecessary delays.
“Customers can now use the simple and user-friendly *1056# USSD code on their mobile phones to initiate instant third-party claims.
“The process is quick and hassle-free, ensuring that customers receive prompt assistance and support during unexpected events and accidents involving third parties,” he said.
The Managing Director/CEO of the insurance company, Mr. Bode Opadokun, announced this in a statement made available to newsmen in Lagos.
Opadokun explained that the initiative tagged Code of Confidence was the first of its kind in Nigeria, with cutting-edge solutions.
He described the code as the insurers’ way of providing seamless and customer-centric solutions to several challenges customers encounter while reporting claims in case of any eventuality.
According to Opadokun, Sanlam understands the importance of convenience and speed in the claims process and is optimistic that the innovative service would provide its customers with a seamless and efficient experience at any time of need.